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key team members

Managers Who Have Your Back & Are In Your Corner

At Resi, we are not your average strata management company. We’re a team that shares the same foundations, not just in values but in knowledge too. Every team member goes through our hands-on, in depth training program. No matter who you speak to, you’ll get the same and consistent advice with practical next steps based on your unique circumstances.

Strata managers need to be across a wide range of areas beyond the Owners Corporations Act, ranging from council requirements to fencing regulations, insurance updates and the maintenance needs of common property assets like sewage pumps, gates and CCTV. To keep our team sharp, we invest in regular and ongoing training. You can rely on us to provide accurate and up-to-date advice that reflects the latest legislation changes and best practices.

Get to know some of our our key team members below.

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Alex Mirt headshot

managing director

Alex Mirt

Alex has a background in corporate finance before finding his calling in the body corporate management industry. Owning a unit in a body corporate himself, Alex knew that he wanted to create Resi with a single purpose in mind – to build a team that didn’t make excuses, doesn’t try to blame anyone else and can deliver on promises to our clients.

His vision is that Resi is an industry leader, not a follower. The industry traditionally was viewed to not be client-friendly, so features such as monthly contracts and all inclusive management fees are part of the Resi DNA. Importantly, he knows that client selection allows Resi to maintain a positive internal company culture where strata managers work for owners and not the opposite.

As a passionate amateur skier, Alex’s dream holiday is anywhere with fresh powder. He has skied everywhere from the Alps, Whistler, Japan and New Zealand, and it’s his goal to hit the slopes every year to further hone his skills.

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Kiana Shacklock headshot

Team leader

Kiana Shacklock

Starting as an associate property manager at 18, her hard work and dedication has led Kiana to start at Resi as a body corporate manager then develop into becoming a team leader in 2023. She has a technical understanding of the legislation, but more importantly she can apply it to resolve actual problems and issues that may plague owners corporations.

As a team leader, she enjoys supporting new team members develop their understanding of body corporate management. With her curious mindset, Kiana knows that each team member is a unique individual and she works to understand what she needs to do to bring out their best qualities.

Resi’s resident ‘foodie’, her dream holiday destination is anywhere warm and sunny with a reputation for good food. Top of the list is Greece and their mixed gyros, but Kiana also won’t say no to some tapas a short trip away in Spain.

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Elise Pedler headshot

owners corporation manager

Elise Pedler

Elise has worked in the real estate industry since 2018 and possesses a strong understanding and foundation which has allowed her to be an exceptional body corporate manager. Her cheerful and friendly disposition means that she can quickly build rapport with clients, and turn her focus and attention to directly addressing their needs and concerns.

With the belief that a long-term approach is critical to maintaining and improving the value of properties, Elise uses her strong communication skills to demonstrate that good financial management is in the owners’ best interests. She values honesty and professionalism, and isn’t afraid to have the difficult conversations to deliver results for her clients and ultimately resolve long-standing issues at the property.

Always on the go, Elise’s dream holiday destination involves a change of pace. The sounds of the morning bird calls and smells of the lush rainforests at the Sunshine Coast Hinterlands instantly transport her to a place of calm and relaxation.

What We do

Professional portrait of Courtney Menahem

owners corporation manager

Courtney Menahem

With a diverse background ranging from childcare, allied health, and real estate, Courtney brings a unique set of skills and experience to her work as a strata manager. Her ability to quickly connect with her clients, understand their needs, and build meaningful relationships is shaped by years of working in roles focusing on care, communication, and trust. She is known for her clear communication style and ability to simplify complex issues for owners.

Courtney is proactive and solutions-focused, and enjoys the challenge of guiding owners toward long-term solutions rather than short-term fixes that may fail to address the root causes of an issue. She takes pride in helping owners see the bigger picture and navigate challenges with confidence and clarity, ensuring that decisions made today contribute to the townhouses’ long-term value and stability while minimising future risks.

Outside of work, Courtney seeks out awe-inspiring experiences as her ideal escape. Her dream vacation is to visit Norway and experience the Northern Lights, a moment she imagines would feel nothing short of magical.

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Headshot of Maddi Jackway assistant owners corporation manager

assistant owners corporation manager

Maddison Jackway

Maddi’s background includes a law degree and almost 3 years working at a conveyancing firm. There, she found genuine satisfaction in helping her clients achieve clear and tangible outcomes (namely, the successful sale or purchase of their home). She spent much of her time liaising directly with clients over the phone and email, developing the clear and confident communication style she brings with her today.

Maddi is diligent and methodical, taking the time to listen before diving in. She likes to ensure she fully understands each situation before working toward a solution. This works great in strata management, where no two days are the same and no two problems have identical solutions. Maddi enjoys each challenge as it comes, knowing she may not have faced it before and appreciating the uniqueness of it all.

Solving problems is hard work, so when Maddi is planning a well-deserved break she’s making a bee-line to a beach. Any beach. Whether it’s Mordialloc or the Maldives, she’s there for salty hair, sand between her toes and laying in the sun from morning to dusk.

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Stephanie Chan headshot

Insurance manager

Stephanie Chan

Steph began her career through a graduate program in commercial insurance, gaining experience across claims, underwriting and distribution. She then managed a portfolio of insurance brokers and authorised representatives, where advocating for them internally taught her how underwriters and claims managers think, and how to secure the best outcomes.

She now applies this skill in the strata space, helping townhouse owners understand insurance in clear and practical terms. As insurance is a significant portion of an annual budget, especially for townhouses, it’s important for Steph to focus on guiding clients with straightforward advice and support so they feel confident in their insurance decisions.

Even though she grew up in the city, Steph has dreams of living on a farm one day. Accordingly, her dream holiday destination is a Airbnb located on a farm, where she can watch her 1 year old daughter explore and learn about all the different animals.

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Ligia Cozma headshot

Accounts

Ligia Cozma

Ligia’s strong attention to detail makes her an integral part of the Resi team, along with her experience and background in administration, bookkeeping and accounting. She has a Diploma in Accounting and is registered as a BAS Agent.

She prides herself on her reliability and trustworthiness, and truly embodies the Resi values of accountability and doing what we say we’re going to do. With many years of experience with a multitude of accounting systems and software, she is always seeking opportunities to improve Resi’s processes and procedures so the team can focus on providing a stellar service to our clients.

A (non-alcoholic) cocktail in one hand, a classic personal development book in the other, you’ll find Ligia enjoying life beside the swimming pool at a luxury hotel when she’s not reviewing financial statements and invoices.

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The trusted strata manager for townhouses in melbourne

Discover Why We’re The #1 Choice

It’s important to have a good body corporate manager appointed at your townhouse estate to make sure that the common areas are being well-maintained. It helps to avoid any potential problems when you are either looking to sell or looking for new tenants.

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Portfolio Appointed By Owners

We tailor our services to focus on the long-term matters that owners care about, like long-term maintenance and improving value.
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Years Saved In Contracts

We are the only company to proactively help owners get out of lock-in contracts, and it's certainly made us experts in changing body corporate managers.
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5 Star Google Reviews

Even with our Google reviews and rating, we don't want to rest on our laurels. We're always challenging ourselves to improve our service and offering to clients.
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Owners Changing To Resi

We've helped so many owners change body corporate managers we know how to make the changing process as easy as possible for owners.

Featured Case Studies

A Selection Of Satisfied Clients We Manage

With only month-to-month contracts, you will find that our body corporate managers are continuously delivering on promises and improving the value of your townhouse estate.

Here are just a few of our best success stories. If you’re interested in how we can help improve your property get in touch with us today.

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Townhouse estate showing driveway and common garden areas in body corporate

Change Of Manager Case Study
OLYMPUS DIGITAL CAMERA

Maintenance & Repairs Case Study
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Insurance Claim Case Study
Townhouse estate showing driveway and common garden areas in body corporate

Parking Case Study
Drone photo of body corporate townhouse estate in Melbourne

Embedded Network Case Study
Drone photo of body corporate townhouse estate in Melbourne

Financial Management Case Study

Alex was incredibly helpful in our transition away from our previous manager. Their level of service was outstanding and highly responsive. Our only regret is not changing to Resi sooner!

David, NOBLE PARK

BIG thank you to the team at Resi Body Corporate. The effective communication and efficiency in handling matters have been well appreciated. I have no hesitations in recommending Resi to my friends and family.

Ruby, PRESTON

Common garden areas of townhouse body corporate in Victoria