Financial Management
We don’t subscribe to the one size fits all approach, each property has different needs and requirements. We are very specific and detail-oriented when reviewing the expenses and proposing new budgets.
We also understand the impact that arrears have on the other owners. We have a multi-tiered strategy, from payment reminders to legal options to recover the arrears (without incurring additional costs for the other owners).
Maintenance
Preventative maintenance is important to help avoid additional call out fees for emergencies and after-hours repairs. We encourage our owners to engage the right contractors to service and maintain the common property.
We will also conduct bi-annual site inspections to keep an eye on any visible concerns. We then prepare and circulate a report to the committee with our suggestions and recommendations.
Annual General Meetings
Meetings are often a great opportunity to discuss with other owners any questions or concerns you may have. Our meetings usually start at 5:30PM (at no additional cost!) and don’t have a ‘limit’ on the duration of the meeting.
By providing multiple ways to join, and by ensuring that we are ready for any type of questions that may arise, we want to make it more easier for owners to join and participate in these meetings.
Insurance & Insurance Claims
We always provide multiple quotations from all the specialised strata insurers to ensure we have the most competitive premiums every year.
We understand that when you need to lodge an insurance claim you may need our help the most. We’re very proactive in ensuring that any insurance claims are processed quickly.
Disputes & Complaints
Sometimes a new strata manager can approach long-standing issues with a fresh set of eyes. Because we don’t have the ‘baggage’ from the previous manager, we can view the issue from an objective standpoint.
Our role is to provide advice based on our expertise and experience. More importantly however, we want to present practical solutions that can get to the heart of the matter and actually provide outcomes to satisfy owners.
Compliance
When it comes to compliance, we don’t want you wasting your time trying to understand legal jargon. We take the stress out of keeping your body corporate compliant and operating efficiently, so you can get on with enjoying your property.
We also make sure that all the contractors engaged to maintain your common areas are licensed, have the proper insurance, and are capable of performing their work.
