Case Study:

Bayswater Townhouses

What did Resi Body Corporate change in the first 6 months?

Building defects

As part of the review following handover of the records, the Resi manager quickly noticed that $1,500 a year was being spent by the owners corporation on common water bills, which was odd given there were no common water taps.

After investigation and discussions with the Chairperson, it came to light that the high water usage was most likely caused by one or multiple water leaks. Given the property was only 2 years old, Resi Body Corporate contacted the builder and requested that they investigate and fix the water leaks. The builder initially refused to fix the defects but after persisting for 6 months and obtaining independent plumbing, the builder finally organized for their plumber to fix the water leaks.

New gardener

The common garden areas were neglected when Resi Body Corporate was appointed as the new manager. We arranged for quotes from alternative caretakers, some who we trusted based on feedback from other similar properties.

bayswater townhouse

Why did the owners change strata managers?


Annual general meetings held far from property

The location for the yearly meetings wasn’t easy to get to nor was it close to Bayswater. As a result, no owners attended the annual meetings and had the opportunity to voice their concerns and suggest improvements around the property.

Owners felt like they were just ignored by the manager and it appeared as though the company simply didn’t care about the owners.

Poor customer service

Owners were frustrated with the strata manager who was not responsive and very difficult to get a hold of. The manager never answered any calls or replied to any emails.

Owners felt like they were just ignored by the manager and it appeared as though the company simply didn’t care about the owners.