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providing owners with clear guidance on legislative obligations

Helping Owners Make Informed Decisions On Maintenance Plans

All estates over 50 lots are required under the Owners Corporations Act to implement a maintenance plan, which this estate didn’t have when we were appointed the new strata manager. Rather than simply advising owners that a maintenance plan was legally required, we view it as our role to explain what the plan would involve in practice, how it would affect future budgeting, and why it was important for the long-term upkeep of the estate.

We raised the issue at the first annual general meeting after being appointed and discussed what a maintenance plan covers – major capital items, their current condition, estimated repair costs, and a timeline spanning 10+ years. As part of this discussion we added what it would mean practically for owners, which included a dedicated budget line and adjusted fees. With the full picture, owners voted in favour of obtaining a maintenance plan and budget. The estate now has a funded maintenance plan that protects property values, distributes financial responsibility fairly, and gives every owner confidence in the long-term upkeep of where they live.

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The Importance Of A Holistic Review WHen Onboarding Clients

How We Discovered The Fire Hydrants Were Disconnected From The Very Beginning

When we took over management of this townhouse estate, a simple site inspection confirmed fire hydrants were on the property. A review of the financials showed no common water bills, which was unremarkable on its own as many estates don’t have common water. Cross-referenced against the presence of fire hydrants however, coupled with the absence of any servicing records, it pointed to one conclusion: the water supply to the hydrants had never been connected. Residents had been living there for three years assuming the fire infrastructure worked when it hadn’t.

We arranged for the water to be turned on, engaged a contractor to inspect and verify the system, and confirmed full compliance. The estate now receives regular servicing and the residents now have peace of mind that they’re protected as they should have been from day 1.

our story

Everyone at Resi is super friendly, professional and easy to deal with. I am very happy with the service and can't recommend them highly enough!

Trung, WILLIAMSTOWN

Body corporate managers doing site inspection of body corporate townhouse estate